Frequently Asked Questions

Browse through the product collections—such as Sports Series, Supplements, Women’s Wellness, and Acai Immune Vitality—and click Add to cart on the item you’d like to purchase.

After adding items to your cart, click on Cart or View cart to review your selections. From there, you can proceed by clicking Checkout or Continue shopping.

Zenova Health LTD accepts a wide range of payment options, including:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Maestro
• Mastercard
• PayPal
• Shop Pay
• Union Pay

Yes, the website supports multiple countries and currencies—including GBP (UK), USD, AUD, EUR, CAD, and many more—allowing checkout in your local currency.

To manage orders or access your account, click on the Log in link. If you're a returning customer, you can sign in; new users may need to create an account.

Yes! You can enjoy 10% off your order by using the code Zenova10 at checkout. Additionally, they offer free shipping on orders over £69.99.

You can reach them via the Contact information link on their site. (Exact details aren’t visible from the snippet, but this link should guide you to their support resources.)

At the bottom of the site, you'll find direct links to essential policies: Privacy policy, Refund policy, Terms of service, and Shipping policy—all easily accessible for your reference.

Double-check your selected items in the cart.

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to submit a return request. The item must be in its original, unused condition, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, email us at benjamin@zenovahealth.co.uk. We’ll confirm your request, send you a return shipping label, and provide detailed instructions on how and where to send the item. Please do not send the item before getting approval, as unsolicited returns cannot be accepted.

All approved returns should be mailed to: 146 Anchorsholme Lane East, FY5 3AT, Blackpool, Lancashire, UK

Please examine your order upon delivery. If you find the item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and rectify it promptly.

Yes. We cannot accept returns for:

• Perishable goods (like food, flowers, plants)
• Customized or personalized items
• Diners Club
• Personal care products (e.g., beauty items)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you’re unsure whether your product is returnable, please get in touch.

We don’t offer direct exchanges. The quickest way is to return the original item (once approved), then place a new purchase for the desired item.

Yes. If you’re in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The product must still meet return eligibility criteria (unused, tags, original packaging, with proof of purchase).

Once your return is received and inspected, we'll inform you whether it's approved. If approved, we'll refund the original payment method within 10 business days. Please note your bank or card provider might take a few extra days to post it.

If it's been over 15 business days since your return was approved and you still haven’t received it, please contact us at benjamin@zenovahealth.co.uk, and we'll look into it right away.

For all return-related inquiries or assistance, reach out to us at benjamin@zenovahealth.co.uk. We're here to help make the process as smooth as possible.

This Privacy Policy explains how Zenova Health LTD (referred to as "we", "our", or "the Site") collects, uses, and shares your personal information when you visit or use our services at zenova-health.co, purchase products, or communicate with us. It defines who “you” are in this context—any user, customer, or visitor interacted with through our Services.

We collect two main categories of personal information: Directly from you: contact details (name, address, phone, email); order details (billing/shipping info, payment confirmation); account details; and customer support messages. Automatically: Usage Data such as IP address, device and browser information, cookies, and network details.

Yes. We may collect information from trusted third parties, including: Vendors and service providers like Shopify, Payment processors, to handle transactions, Third-party tracking technologies, such as pixels or cookies used in marketing and analytics. All such information is handled according to this Privacy Policy.

Your data is used for several key purposes:

• To provide and manage our services — processing orders, account management, shipping, returns, and notifications.
• Marketing and advertising — sending you promotional communications and personalized ads (with GDPR legal basis under Art. 6(1)(f) for EEA users).
• Security and fraud prevention — monitoring for and acting on malicious or fraudulent activity.
• Communication and improvement — responding to support requests and enhancing our Services.

We use cookies to enhance your experience, understand site usage, and enable features of our Site through Shopify. You can control cookies via your browser settings, but disabling them may impair site functionality. We also honor Global Privacy Control (GPC) signals to opt out of sharing/targeted advertising when supported by your browser or device.

We may share your personal information in several situations:

• With vendors or service providers — e.g., for payment processing, shipping, analytics.
• With business or marketing partners — for promotional purposes.
• With affiliates — for business operations.
• In connection with business transactions — such as mergers, acquisitions, or legal compliance.

In the past 12 months, we have shared identifiers (like name and email), commercial info, internet activity data, and geolocation-derived data with relevant partners.

Yes. Depending on your location, you may have these rights:

• Access, correct, delete, or port your personal data.
• Opt out of sharing/selling your data or targeted advertising.
• Restrict processing or withdraw consent when applicable.
• Appeal our decisions if requests are declined.
• Manage communication preferences — including unsubscribing from marketing emails.

We don’t discriminate for exercising these rights, but may ask for identity verification.

Yes. If you're outside the UK or EEA, your data may still be transferred, stored, or processed across countries. We ensure these transfers comply with legal standards, such as using Standard Contractual Clauses or other recognized mechanisms.

Retention depends on purpose and legal obligations. We keep your information as needed for your account management, provision of services, legal compliance, or dispute resolution. We implement reasonable security measures, though we cannot guarantee absolute security.